Support We Provide

JZero provides full technical support for our range of products. Our support team are highly experienced and can respond to nearly all support inquiries straight away.

We call it Accelerated Support, as we work tirelessly to build support diagnostics that can anticipate possible issues and resolve these before they even become a problem.

Existing Customers

Please click here to access our Online Helpdesk where you can log your query directly and track progress on existing tickets.

Don't have an Online Helpdesk login?

Are you already a JZero customer but do not have access to our Online Helpdesk? Please contact us and be sure to select the "I would like an account for the Online Helpdesk" option in the Reason for Inquiry.

JDiagnostics is our tool for you to check your system is compatible with our products. Most web based applications require pre-requisites in terms of your Operating System, browser version, popup blockers, Java, Cookies, screen resolution and so on.

To run JDiagnostics on your system, simply click here.

Please note the indication of compatibility in the new window which will open: green cells indicate your system is ok, red cells indicate incompatibility.